Refund Eligibility

You have 3 days from the date of enrollment to request a refund for a paid course, workshop, or training session when one or more of the following conditions apply:

• The course, workshop, or training session has not yet started.
• You have not accessed more than a preview or introductory portion of the course materials.
• The course or workshop received does not match what was described at the time of enrollment.
• You were enrolled in error, or a duplicate enrollment or payment was made.

Eligibility Limitations

Refund requests are not accepted once a course or workshop has started, once you have accessed a substantial portion of the course content, or once a certificate of completion has been issued for that course.

Requests based on general dissatisfaction with pacing, teaching style, or difficulty are reviewed on a case-by-case basis and are not automatically eligible. Our team will first try to find a workable solution, such as moving you to another course or cohort.

How Do I Apply For A Refund?

To request a refund, email us at cmo@ustadam.org with your enrollment details and the reason for your request.

Our team may offer to move you to a different course, workshop, or cohort instead of issuing a refund where that better addresses the issue.

Once a refund is approved, we will confirm the approved amount and payment method by email.

When Will My Refund Be Processed?

We aim to process approved refunds within 5–7 working days of approval.

During busy periods, such as the beginning of a new enrollment cycle, please allow up to 14 working days.

Do You Offer Refunds?

When a refund request is approved within the eligibility period, we will generally process it through an online bank transfer to the learner's bank account. You will be asked to provide the account title, account number, and bank name needed to complete the transfer.

In some cases, we may offer credit toward a future Ustadam course or workshop, particularly where a course has partially started or materials have already been accessed.

Donations made to Ustadam are voluntary and non-refundable once processed, except when a donation was made in clear error, such as a duplicate payment. In that situation, contact us within 3 days.

The person requesting the refund is responsible for changes in currency exchange rates. Ustadam is not responsible for differences caused by currency conversion.

Credit Redemption Policy

Course credit issued by Ustadam may be applied only toward a future course, workshop, or program offered by Ustadam.

Each credit is intended for one-time use and is valid for a single enrollment. Multiple credits cannot be combined for one enrollment unless our team approves the combination.

Credit is non-transferable and cannot be exchanged for cash. Any unused balance remains available for future use unless different terms were stated when the credit was issued.

When the credit value exceeds the cost of the selected course, the remaining balance stays on your account for future use.

For assistance with credit redemption, contact cmo@ustadam.org.

International Enrollments

Learners outside Pakistan are welcome to enroll in our self-paced and online courses. The same refund eligibility period and process apply regardless of location.

Currency conversion costs, transfer fees, and bank charges associated with an international refund are the responsibility of the learner.

Non-Refundable Items

The following items are not eligible for a refund once they have been provided:

• Certificates already issued upon course completion.
• Digital products, including ExamAnalyzer or Digital Diary, once downloaded or activated.
• One-on-one mentorship sessions, personalized feedback, or reviewed assignments already delivered.
• Donations, except when made in clear error as described above.

Incorrect or Defective Access

When you receive incorrect or defective access, such as a broken download link or inaccessible course, contact us with the details as soon as possible. This is handled separately from the refund window, and we will first attempt to correct the access problem.

Startups, Products & Projects

Ustadam also facilitates startups and offers standalone software products such as ExamAnalyzer and Digital Diary. A particular startup program, product, or project may have its own dedicated Refund Policy with different eligibility windows or product-specific non-refundable terms.

Where a dedicated Refund Policy exists, it will be linked during checkout and will apply in addition to this general Refund Policy. If the policies conflict, the dedicated policy will take precedence for matters it specifically addresses.