Digital Services Only

Ustadam does not sell, ship, or deliver any physical products. All fees, whether for course enrollment, workshops, or digital products, are charged and collected online.

In this Service Policy, “access” refers to digital access to course materials, live session links, or digital product downloads — not physical delivery of any kind.

Course & Workshop Access Time

For self-paced courses, access to course materials is typically granted within 24 hours after your enrollment and payment have been confirmed.

For live workshops and training sessions, joining instructions — including the link, schedule, and venue details where applicable — are normally shared at least 24–48 hours before the session start time.

Timely access is subject to course availability and confirmation of your enrollment. During high-demand enrollment periods, such as the beginning of a new cohort, access confirmation may take slightly longer than usual.

International Learners

Learners enrolling from outside Pakistan may join our self-paced and online courses. Access is generally granted within the same timeframe stated above, regardless of location.

Live sessions are scheduled in Pakistan Standard Time (PKT). International learners are responsible for accounting for time-zone differences when planning attendance.

Ustadam is not responsible for a refund request submitted after a course has started where an international learner did not account for time-zone or scheduling differences.

Cancellation Policy

To cancel a paid enrollment, contact us within 6 hours of enrolling. A cancellation approved within this window will be refunded in accordance with our Refund Policy.

Once a course or workshop has started — meaning access has been granted or the first live session has taken place — the enrollment can no longer be cancelled. The eligibility rules in our standard Refund Policy may still apply where relevant.

Payment Verification

We aim to provide a safe and secure enrollment and payment experience. In some cases, we may need to verify a payment or its source before confirming your enrollment.

This verification may involve contacting you by telephone or email in accordance with instructions from your bank or payment provider, particularly where a transaction appears fraudulent or suspicious.

Ustadam reserves the right to cancel, delay, or place an enrollment on hold when a payment is declined, reversed, disputed, or flagged by the payment provider.

Fees & Online Payment

Course, workshop, and product fees are displayed on the relevant course, workshop, or product page and are charged online at the time of enrollment or purchase.

Ustadam does not accept cash on delivery or offline, in-person payment for enrollments because no physical product or delivery is involved.

Any bank-transfer fee, payment-gateway fee, or currency-conversion charge is the responsibility of the learner or purchaser.

International learners may incur additional charges from their own bank or payment provider. These charges are outside Ustadam's control and remain the learner's responsibility.

Track Your Enrollment / Access

Once your enrollment is confirmed, you will receive an email and, where a phone number has been provided, an SMS containing your access details or joining instructions.

If you do not receive confirmation or access details within the expected timeframe, contact us at cmo@ustadam.org.

Where a course or product is delivered through a third-party platform or tool, Ustadam is not responsible for outages or delays caused by that third party. However, we will assist you in resolving the issue as promptly as reasonably possible.

Want to Amend Your Enrollment?

You may request a change to your enrollment, such as moving to another course, cohort, or workshop date, by emailing cmo@ustadam.org or calling +92 306 8805 885 before the course or workshop has started.

When access has not yet been granted, our team will make reasonable efforts to accommodate the requested change, subject to availability.

Startups, Products & Projects

Ustadam also facilitates startups and offers standalone software products such as ExamAnalyzer and Digital Diary. A specific startup program, product, or project may have its own dedicated Service Policy covering matters such as licensing, support terms, or delivery timelines.

Where a dedicated Service Policy exists, it will be linked during checkout and will apply in addition to this general Service Policy. If the two policies conflict, the dedicated policy will take precedence for matters it specifically addresses.